Expertech Electrical Contractors Ltd
Effective Date: 30 May 2021
Last Updated: 15 September 2025
At Expertech Electrical Contractors Ltd (“Expertech”, “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy and Data Protection Policy explains the types of personal data we collect, the reasons for collecting it, how we process it, and how you can exercise your rights regarding your personal information.
This policy applies to all individuals including customers, suppliers, contractors, and visitors interacting with Expertech offices, systems, or websites.
Individuals requesting electrical installation, maintenance, consultancy or related services.
Individuals or companies engaged to provide goods or services to Expertech.
Any person accessing Expertech premises including subcontractors and third parties.
Information identifying a natural person such as names, identification numbers, and contact details.
Data requiring additional protection including health records, biometric information, financial data, or property details.
Expertech Electrical Contractors Ltd which determines the purposes and means of processing personal data.
We collect personal data when you:
We may also collect information from public records, government agencies, or utility partners where required.
Name, national ID number, KRA PIN, email address, phone number, and physical address.
Project location, property information, land ownership documents, and installation data.
Bank account details, invoices, payment records, and billing data.
Browser information, IP address, device details, and website interactions.
Security camera recordings and visitor register records when accessing company premises.
Operational data from installed systems where monitoring or maintenance services apply.
Your personal information may be used to:
Processing required to provide requested services.
Compliance with statutory and regulatory requirements.
Where individuals opt-in to marketing or communications.
Ensuring security, service quality, and business continuity.
Protecting life or safety in emergency situations.
Personal data is retained only for the period necessary to fulfill service delivery, legal compliance, and dispute resolution requirements.
Where possible, anonymized information may be retained indefinitely for statistical or research purposes.
Sensitive data is protected through encryption technologies.
Data is stored using secure infrastructure and backup systems.
Systems are monitored and audited to detect unauthorized access.
Employees receive training on confidentiality and data protection.
Understand how personal data is collected and used.
Request access to your personal information.
Request correction or deletion of inaccurate data.
Object to certain forms of data processing.
Withdraw previously given consent where applicable.
Request transfer of your data in electronic format.
To exercise these rights contact: customercare@expertech.co.ke
Expertech services are not directed to individuals under the age of 18. If such data is identified it will be deleted promptly.
Where data is transferred outside Kenya (for example through cloud hosting providers), appropriate safeguards will be implemented to comply with the Data Protection Act, 2019.
Individuals may file complaints with the Office of the Data Protection Commissioner (ODPC) if they believe their rights have been violated.
Expertech reserves the right to terminate agreements with employees, contractors, or suppliers who violate this policy.
This policy may be revised periodically. The latest version will always be available on our website.
Expertech Electrical Contractors Ltd
Email: customercare@expertech.co.ke
Website: www.expertech.co.ke